Automated Attendant

As-a-Service Solution for Digital Receptionist

In today’s digital world, when a customer picks up the phone to call your organization, they usually need help right away. Handling those inquiries professionally and consistently can make the difference between a satisfied customer or an unhappy one. Our Automated Attendant service can help you streamline interactions with customers, so they get what they called for quickly and efficiently.

Easy Setup, Immediate Results

Auto-attendant as-a-service simulates a live operator by directing incoming callers to the right department, employee, or voice mailbox. The service allows you to handle inbound calls with a host of features easily managed through your phone or our web-based portal.

And unlike a live operator, your professional digital receptionist doesn’t get sick, have a bad day, or accidentally disconnect customers. You’ll never miss service requests or sales opportunities again.

The Standard option is bundled with our Hosted PBX and Unified Communications solutions and can scale to any size or capacity.
Like a live operator, our Standard Attendant directs incoming callers to the appropriate department or employee, ensuring your customers’ calls will be handled effectively.

Give callers the option to use their telephone keypad to:
• Get hours and directions
• Dial by name or extension
• Transfer to a general voicemail
• Zero out to the operator

• Transfer to specific departments such as sales, support and billing

• Transfer to third-party numbers (e.g. an outsourced help desk)
• Listen to after-hours greetings and other announcements when representatives are away

Easily set call greetings and routing for days when your normal weekly schedule does not apply, such as holidays.

Set call greetings and routing by the hour, period, day, week, weekend, and special days as needed.