Picking a business communications system can be a challenge. As soon as it’s installed, your organization’s outgrown it or new, must-have capabilities come to market. It’s hard to keep up.
The IP-Edge is a carrier-class voip communications solution “as a service” from the cloud.
There’s no system to install, so you can add seats or functionality on-demand.
We take care of the details – phones, installation, training and
ongoing service – so you can focus on your business.
Buy only what you need on a flat rate per phone, per month. As your business requirements change you can add or remove services as needed.
Get powerful features, such as direct inward dialing, CRM integration, unified communications, team and video collaboration, emergency call notification and more.
Even if there’s a power outage or natural disaster at your office, you can automatically reroute calls to another location or phone number, so you’ll never miss a call.
Web-based CommPortal gives users and administrators the power to manage call routing and other preferences.
Supporting a distributed workforce is easy. You can put a phone anywhere with an Internet connection and it will integrate seamlessly with our cloud-based platform.
With our mobility package, your employees can use our Hosted PBX features from their smartphones, tablets, laptops or other mobile devices.
Integrate voice, video, presence, instant messaging and email into a single platform with Accession Communicator for desktop or mobile devices.
IP-Edge has the flexibility to support all types of work and workers. Choose from full-featured IP desktop phones, wireless handsets, and conferencing systems. If desired, pair with our UC softphone for desktop or mobile devices.
Direct Inward Dialing
Voice Mail & Unified Messaging
Find-Me, Follow-Me
Simultaneous Ring
Multi-line Hunt Groups
Call Paging & Intercom
Automated Attendant
Time-of-day Routing
Caller ID Name & Number
Unavailable Call Forwarding
Disaster Routing
Emergency Call Notification
More than 60 Features
Plus Many More
ACD & Contact Center
Team, Web & Video Collaboration
Call Recording
Hosted Fax
Toll-free Service
Admin Portal enables users to view and manage:
• Lines, Status & Presence
• Devices
• Message Settings
• Hunt Group Status
• Find-Me, Follow-Me
• Simultaneous Ringing
• Call History
• More
Admin Portal enables admins to manage:
• Users Passwords & PINs
• Multi-Line Hunt Groups
• Phone Profiles
• Music On Hold
• Auto Attendant Settings
• Company Call Logs
• Emergency Call Notification
• More
Customer experience – the total customer interaction with your company – is a primary combat zone for competitors in a service economy. Businesses like yours want ways to make their interactions with customers faster and frictionless. Our Cloud UC-CRM integrations do both.
Integrate cloud UC with more than 50 leading CRM platforms:
ConnectWise, Freshdesk, Office 365, Salesforce, SugarCRM, Zendesk, Zoho CRM & More!
Download a simple client to user desktops. A setup wizard does the rest.
Enjoy the benefits of cloud delivery:
Add Click-to-Dial, or Highlight-to-Dial, functionality to any web page or program by downloading a simple client to user desktops that integrate with cloud UC. Dialing with a single click is quick, convenient, and error-proof.
Integrate cloud UC with your
CRM application by downloading
a simple client to user desktops.
Users see callers’ contact info and
a “screen pop” with customer info
from the CRM database, enabling
personalized service as soon as
the call connects.
Go clientless with our deep and
secure integration between
cloud UC and Salesforce, which
ensures all customer data
remains within the Salesforce
environment for increased data
security and compliance with
data privacy rules.
INSTANTLY INTEGRATE CLOUD UC WITH MORE THAN 50 LEADING CRM PLATFORMS.
GOT A CUSTOM CRM? WE CAN CONNECT TO THOSE TOO!
In today’s digital world, when a customer picks up the phone to call your organization, they usually need help right away. Handling those inquiries professionally and consistently can make the difference between a satisfied customer or an unhappy one. Our Automated Attendant service can help you streamline interactions with customers, so they get what they called for quickly and efficiently.
Auto-attendant as-a-service simulates a live operator by directing incoming callers to the right department, employee, or voice mailbox. The service allows you to handle inbound calls with a host of features easily managed through your phone or our web-based portal.
And unlike a live operator, your professional digital receptionist doesn’t get sick, have a bad day, or accidentally disconnect customers. You’ll never miss service requests or sales opportunities again.
Our Auto Attendant as-a-Service solution is available in Standard and Premium options. Both are easy to set up and manage from your telephone or computer via our CommPortal. Easily record greetings over the phone via a telephone user interface or using the built-in microphone on your desktop or laptop PC. If desired, you can upload professional recordings via your PC.
The Standard option is bundled with our Hosted PBX and Unified Communications solutions and can scale to any size or capacity.
Like a live operator, our Standard Attendant directs incoming callers to the appropriate department or employee, ensuring your customers’ calls will be handled effectively.
Give callers the option to use their telephone keypad to:
• Get hours and directions
• Dial by name or extension
• Transfer to a general voicemail
• Zero out to the operator
• Transfer to specific departments such as sales, support and billing
• Transfer to third-party numbers (e.g. an outsourced help desk)
• Listen to after-hours greetings and other announcements when representatives are away.
Easily set call greetings and routing for days when your normal weekly schedule does not apply, such as holidays.
For an additional fee, choose the Premium Attendant, which includes all features of the Standard Attendant plus additional customization capabilities that can be managed through your phone or our web-based CommPortal, including:
• Multilevel Menus
Allow callers to select from a list of options with 150 customizable multilevel menus that offer intuitive, consistent navigation of even the largest
organizations.
• Customized & Preset Holiday Scheduling
In advance or on-demand, you can record different announcements and create separate menus for work hours, off-hours, weekends, and holidays.
Set call greetings and routing by the hour, period, day, week, weekend, and special days as needed.